Player support
Need help with Fall Fall Fall: Co-op Puzzles?
Contact: hefangzhang.ok@gmail.com. Include your device model, game version, friend code and a short description of what happened. Please do not send passwords, payment-card details or Apple ID verification codes.
Sign in with Apple or play as a guest
On iOS, choose SIGN IN WITH APPLE on the sign-in screen, or open the Apple account option in Settings. Guest play remains available. Linking a guest profile to an Apple Account for the first time keeps that profile. If the Apple Account already has a game profile, the game asks before switching to it; separate profiles are not automatically merged. Use the same Apple Account on another device to load the linked profile and online progress. The game does not ask Apple for your name or email address; your in-game display name is chosen separately.
Signing out does not delete your game account. If Apple login is cancelled, you can try again or continue as a guest. If authorization has been revoked, sign in with Apple again. Apple login and restoring an App Store purchase are separate actions; restoring a purchase alone does not load a different game profile.
Restore a purchase
Use the Apple Account that made the purchase. Open Full Version in the lobby and tap Restore Purchases. You need an internet connection. Restoring links the verified purchase to your current game profile without removing access from another linked device. All linked profiles share the remaining guest plays; restoring does not grant another 10 plays or copy another profile’s campaign progress.
Purchase waiting for confirmation
If Apple completed the payment but the game is still waiting for server confirmation, do not buy again. Reconnect and tap Retry, or reopen the game and use Restore Purchases. Contact us if access is still missing. Apple handles payments and refund requests; see Apple’s purchase support.
Guest plays
Full Version includes 10 guest plays for the buyer to use as host. Each unpaid teammate joining a round on stations 6–30 uses one play. Two unpaid teammates use two. Paid teammates and stations 1–5 use none. Failed launches do not consume plays; reconnecting to the same round does not consume another play. A new successfully started round counts again, whether the previous round was won or lost. Guest plays do not expire.
Connection and voice
Each player needs the same game version and a stable internet connection. If voice is unavailable, check microphone permission in iOS Settings and the in-game mute control. Voice availability also depends on your assigned role. Include the approximate time of a connection failure when reporting it.
Delete your game account
Open Settings → DELETE ACCOUNT and read the confirmation before continuing. Deletion removes your game profile, progress, friends and associated chat data, then signs you out. It does not cancel an Apple purchase or refund it. Purchase access and the shared remaining guest-play balance can be restored later using the same Apple Account. You do not need to email support to start deletion. We will complete any outstanding Epic Online Services deletion within 7 calendar days after receiving your request. If the profile uses Sign in with Apple, we also revoke the game’s Apple authorization. Temporary Apple connection failures do not delay deletion of your game data; revocation is retried automatically. Keep the request reference and use DELETION STATUS on the sign-in screen to check progress. Completion means the required EOS deletion and any Apple authorization revocation have finished.
Privacy and player conduct
Use a player’s safety button in the room, friends list or private chat to report harassment, an inappropriate name, text or voice behavior. You can block a player without adding them as a friend. Blocking leaves any current room and prevents future matching together, private messaging and room communication. Reports are reviewed by the developer; you can also contact the support address above with the report reference. For other data access or correction requests, include your friend code so we can locate the correct profile; we may ask you to verify control of it. Read our privacy policy for details.