Player support
Need help with Fall Fall Fall: Co-op Puzzles?
Contact: hefangzhang.ok@gmail.com. Include your device model, game version, friend code and a short description of what happened. Please do not send passwords, payment-card details, or Apple ID or Google Account verification codes.
Sign in with Apple or Google, or play as a guest
Guest play is always available. Sign in with Apple is available on iOS only; Sign in with Google is available on Android only.
On iOS, choose SIGN IN WITH APPLE on the sign-in screen, or open the Apple account option in Settings. Guest play remains available. Linking a guest profile to an Apple Account for the first time keeps that profile. If the Apple Account already has a game profile, the game asks before switching to it; separate profiles are not automatically merged. Use the same Apple Account on another device to load the linked profile and online progress. The game does not ask Apple for your name or email address; your in-game display name is chosen separately.
On Android, choose SIGN IN WITH GOOGLE on the sign-in screen, or open the Google account option in Settings, and pick your Google Account. Linking a guest profile to a Google Account for the first time keeps that profile. If the Google Account already has a game profile, for example from another Android device, the game asks before switching to it; separate profiles are not automatically merged. Use the same Google Account on another Android device to load the linked profile and online progress. The game does not ask Google for your name or email address; your in-game display name is chosen separately.
Signing out does not delete your game account, and signing out of Google returns you to guest play. If Apple or Google login is cancelled, you can try again or continue as a guest. If authorization has been revoked, sign in again. Signing in and restoring a store purchase are separate actions; restoring a purchase alone does not load a different game profile.
Restore a purchase
On iOS, use the Apple Account that made the purchase. On Android, use the Google Account that made the purchase on Google Play, which is the account signed in to the Play Store on your device and can differ from the Google Account you use for Sign in with Google. Open Full Version in the lobby and tap Restore Purchases. You need an internet connection. Restoring links the verified purchase to your current game profile without removing access from another linked device. All linked profiles share the remaining guest plays; restoring does not grant another 10 plays or copy another profile’s campaign progress.
Purchase waiting for confirmation
If Apple or Google Play completed the payment but the game is still waiting for server confirmation, do not buy again. Reconnect and tap Retry, or reopen the game and use Restore Purchases. Contact us if access is still missing. On iOS, Apple handles payments and refund requests; see Apple’s purchase support. On Android, Google Play handles payments and refund requests; see Google Play refund help.
Guest plays
Full Version includes 10 guest plays for the buyer to use as host. Each unpaid teammate joining a round on stations 6–30 uses one play. Two unpaid teammates use two. Paid teammates and stations 1–5 use none. Failed launches do not consume plays; reconnecting to the same round does not consume another play. A new successfully started round counts again, whether the previous round was won or lost. Guest plays do not expire.
Connection and voice
Each player needs the same game version and a stable internet connection. If voice is unavailable, check microphone permission in iOS Settings or Android Settings and the in-game mute control. Voice availability also depends on your assigned role. Include the approximate time of a connection failure when reporting it.
Delete your game account
Open Settings → DELETE ACCOUNT and read the confirmation before continuing. Deletion removes your game profile, progress, friends and associated chat data, then signs you out. It does not cancel an App Store or Google Play purchase or refund it. Purchase access and the shared remaining guest-play balance can be restored later using the same Apple Account (iOS) or Google Account (Android). You do not need to email support to start deletion. We will complete any outstanding Epic Online Services deletion within 7 calendar days after receiving your request. If the profile uses Sign in with Apple, we also revoke the game’s Apple authorization. Temporary Apple connection failures do not delay deletion of your game data; revocation is retried automatically. If the profile uses Sign in with Google, there is no Google authorization for us to revoke, because our game servers never receive or keep a Google sign-in token, and deletion does not delete your Google Account. If you sign in with the same Google Account afterwards, the game starts a new profile. Keep the request reference and use DELETION STATUS on the sign-in screen to check progress. Completion means the required EOS deletion and any Apple authorization revocation have finished.
If you no longer have the game installed, email hefangzhang.ok@gmail.com with the subject “Delete my game account” and your friend code. We may ask you to verify that you control the profile before deleting it; the same data is removed as with in-game deletion.
Privacy and player conduct
Use a player’s safety button in the room, friends list or private chat to report harassment, an inappropriate name, text or voice behavior. You can block a player without adding them as a friend. Blocking leaves any current room and prevents future matching together, private messaging and room communication. Reports are reviewed by the developer; you can also contact the support address above with the report reference. For other data access or correction requests, include your friend code so we can locate the correct profile; we may ask you to verify control of it. Read our privacy policy for details.