Privacy policy

Effective September 22, 2026

This policy explains how Fangzhang He, the developer of Fall Fall Fall: Co-op Puzzles, handles information for the game and this support website. Privacy contact: hefangzhang.ok@gmail.com.

Information used by the game

• Guest identity and profile: Epic Online Services (EOS) provides a device-based guest identity and player identifier. We store your player identifier, display name, friend code, campaign progress and completed-round records to provide online play and save progress.
• Optional Sign in with Apple: You can use Apple to sign in instead of continuing as a guest. Apple gives the game an app-specific account identifier and authentication credentials. We use that identifier to link your Apple login to your EOS player identifier and game profile, so signing in with the same Apple Account on another device can load the same online profile. We do not ask Apple for your name or email address; you choose your in-game display name. Your Apple Account password is not shared with us. We keep the Apple identifier and an encrypted refresh credential on our server to maintain sign-in sessions and revoke the game’s Apple authorization when you delete the account. The device also remembers the Apple identifier to check whether authorization remains valid.
• Social and multiplayer data: We process friend requests, friend and block lists, recent teammates, online status, room membership, role choices and game-session events. Private text messages are stored on our server for chat history. Room text messages are checked for prohibited language on our server and delivered only to eligible members. Room chat history is available for up to seven days. Player reports include the selected reason, any description you provide, and relevant stored text-message or display-name evidence so the developer can investigate abuse. Voice reports do not create an audio recording.
• Voice: With microphone permission, voice is transmitted through EOS to eligible players in your session under the game’s role rules. The game does not implement voice recording or store audio recordings on our game backend. Epic processes voice and connection information to provide its services.
• Purchases: Apple processes payments. We verify Apple-signed transaction information, including product and transaction identifiers, purchase status and revocations, and store entitlement and guest-play accounting records. We do not receive your payment-card number or Apple Account password.
• Technical and support information: Online services receive network information such as IP addresses and request timing. Server diagnostics may include request paths, error codes and connection events. If you email us, we receive your email address and anything you choose to send.

How information is used and shared

We use this information to authenticate players, connect crews, deliver messages and voice, save progress, verify and restore purchases, account for guest plays, troubleshoot problems and prevent misuse. Your display name, friend code and relevant game information are visible to other players through multiplayer and social features. Messages and voice are shared with their intended recipients.

Our backend is hosted on Amazon Web Services. Epic provides player authentication, account linking, lobbies, networking and voice; Apple provides optional Sign in with Apple and App Store payment services. These providers process information needed to operate their services, including across national borders. Our game backend is hosted in the United States. See the Epic Games privacy policy and Apple privacy policy.

The game does not include advertising or advertising-tracking code. We do not sell game-user data. We may disclose information when required by applicable law or when necessary to address fraud, security incidents or abuse.

Storage and retention

Preferences and some progress information are stored on your device. Online profile, social, chat, purchase and game-accounting records are stored on the server. Room chat has a seven-day visible history and older messages are purged as the service processes messages. Other records do not currently have a fixed automatic deletion schedule. We retain them to operate the game and handle support, and review removal when data is no longer needed or a deletion request is received. Minimal transaction and accounting records may need to be retained to prevent duplicate purchase grants, resolve disputes or meet legal obligations.

Removing the app does not automatically delete server records. Use Settings → DELETE ACCOUNT in the game to initiate deletion without contacting support. After confirmation, the game profile, progress, social relationships and associated chat records are removed from our active database. The app signs out and removes its saved sign-in identifiers, local guest credentials and account save files; if device cleanup is interrupted it is retried before a new sign-in. Older protected backups may retain prior records until they are rotated and must not be restored without reapplying deletion requests. A minimal hashed record prevents a deleted identity from being automatically recreated. Verified purchases can be associated with more than one game identity using the same Apple purchase. Those identities share the same remaining guest-play balance. Deleting one identity does not remove the other identities’ rights. If the last associated identity is deleted, a minimal purchase ledger is retained without its game-profile link so a future restore cannot grant the included credits again. Restoration does not transfer chat history or campaign progress.

If you used Sign in with Apple, deletion also queues revocation of the game’s Apple authorization. The game data is removed without waiting for Apple. If Apple is temporarily unavailable, the server retries and keeps the refresh credential encrypted only for this follow-up; it removes the credential after revocation succeeds. This does not delete your Apple Account or cancel an App Store purchase.

Your choices and requests

You can continue as a guest or choose Sign in with Apple, change your display name, remove or block friends, mute your microphone, or disable microphone access in iOS Settings. Microphone restrictions affect communication features. Avoid putting sensitive personal information in your public display name or chat.

Deletion requests that require follow-up with Epic Online Services appear in our administrator queue. We will complete this service-provider deletion within 7 calendar days after receiving your request. The app provides a request reference and a DELETION STATUS entry on the sign-in screen; the status shows completion after the required EOS deletion and, if applicable, Apple authorization revocation are completed. You do not need to email us to initiate account deletion.

For access, correction or other privacy questions, contact hefangzhang.ok@gmail.com and provide your friend code. We may need to verify that you control the profile. We will explain any information that must be retained and why. Depending on where you live, you may have additional rights under applicable privacy law.

This website and policy changes

This website uses no analytics scripts or advertising cookies. Its hosting infrastructure processes ordinary connection information to deliver pages. We will update the date on this page when the policy changes. For privacy questions, including questions from a parent or guardian about a player’s data, contact the email above.